Reputation management refers to the influencing and controlling or concealing of an individual's or group's reputation. Originally a public relations term, the growth of the internet and social media, led to the growth of reputation management companies, made search results can make a core part of an individual's or group's reputation.
Everyone is reviewing businesses, some good and some bad. We work with you as your reputation management to control the situation and react in a positive professional manner. It's our job to make sure your business online reputation is respected and all situations are resolved in the best manner possible. Negative reviews or negative content can hinder your online reputation long term. Which can hurt your company's online profits, good reputation, SEO, and ranking on local search engines. Customers searching for your business would like to see positive reviews describing a nice experience at your establishment. Online reviews are valued by all generations of customers. It gives an insight into experiences, services, and the quality of products or services.
Online Reputation: How to Handle Good and Bad Reviews
If you are to get a negative review. Don't panic. There are reputation management strategies we use to respond to a customer who experiences a negative visit. It is best to respond to the review as soon as possible to acknowledge the customer's complaint. Online negative reviews can be made positive if the customer is willing to keep a good relationship with a business. With the possibility of returning in the future. Positive reviews are great, but they still need to be acknowledged by thanking your customer for their time and positive review. Online reviews can be tricky so it's best to have a professional agency like Soko Digital Marketing to manage your online reputation and personal branding.